Terms and Conditions
Last updated: 17 October 2026
1. About us
PartyMalta operates partymalta.com and supplies balloons, party supplies and related services. Contact us at 90 Triq Vajrita, Marsaskala, MSK 3326, Malta; telephone +356 2705 7688; email info@partymalta.com; VAT number MT19560037. The seller is PartyMalta.
2. Products and website information
Read each product description, dimensions, pack quantity, inflation options and safety instructions before ordering. Photographs are illustrative; colours can vary between screens. Balloon dimensions and builder illustrations are approximate. We take reasonable care to keep prices and availability accurate. If an error affects your order, we will explain it and ask you to accept the correction or cancel for a refund; we will not charge an increased price without your agreement.
3. Orders and payment
Review your items, options, contact details and delivery or collection details before submitting an order. Checkout displays the amount payable, applicable taxes and any delivery or service charges. Payment methods available for an order are shown at checkout. An automated receipt acknowledges that we received your order. If we cannot fulfil an order, we will contact you promptly and refund amounts paid for the unavailable goods or services. Keep your order confirmation for reference.
4. Delivery and collection
Collection from our Marsaskala shop is free. Standard Malta delivery costs €20 for qualifying orders below €100 and is free from €100. Any separately agreed installation, dismantling, rental or special service charges must be disclosed before you commit. Availability and time slots are subject to confirmation; submitting a preferred date in the builder does not reserve it. Contact us promptly about delivery problems. Responsibility for loss or damage passes to you when you, or a person you nominate, physically receive the goods, subject to applicable law.
5. Personalised arrangements, rentals and services
Builder previews and estimates are concepts, not a confirmed booking. Final design, dimensions, availability, price, collection/delivery and any pickup or dismantling must be confirmed. Any deposit, cancellation, rental-return or damage conditions must be supplied and agreed before the booking is concluded. We will not apply undisclosed cancellation or damage charges. Nothing in this section removes statutory consumer rights.
6. Cancelling an online purchase
For goods covered by the statutory withdrawal right, you may notify us of cancellation within 14 days after you or your nominee receive them, without giving a reason. Tell us clearly which order you wish to cancel using our contact details or the online withdrawal form linked in our footer. Return the goods within 14 days after notifying us. You may inspect goods as you could in a shop; a deduction may apply for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning.
We will reimburse payments due, including the cost of our least expensive standard outbound delivery, within 14 days of your cancellation notice. For goods, we may withhold reimbursement until the goods are received back or you supply evidence of return, whichever happens first. Refunds use the original payment method unless you expressly agree otherwise without extra fees. Any direct return cost payable by you must have been disclosed before purchase; contact us to arrange the return. These rights are separate from remedies for faulty or misdescribed goods.
Exceptions apply only where permitted by law, including goods made to your specifications or clearly personalised. We will identify an applicable exception before purchase. Inflation alone is not treated in these terms as an automatic blanket removal of consumer rights. Services started during a cancellation period require the appropriate express request and information; any loss of withdrawal rights requires the conditions laid down by law.
7. Faulty, damaged or incorrect goods
Contact us with your order reference and details if goods are faulty, damaged, incorrect or do not match their description. We will provide the remedies required by applicable consumer law. Your statutory rights are not restricted by a request to report a problem promptly, by packaging requirements, by a personalised-goods exception, or by a separate returns policy.
8. Balloon safety and helium
Follow product age restrictions and warnings. Children require supervision around uninflated or broken balloons; dispose of broken pieces immediately. Do not inhale helium. Keep balloons away from heat, power lines and other hazards, and dispose of them responsibly. Float time and outdoor performance vary with balloon type, conditions and handling. Any specific guarantee offered with an item remains applicable.
9. Accounts and privacy
Provide accurate details and keep account access secure. Contact us if you suspect unauthorised use. Our Privacy Policy and cookie information explain how personal information is handled. Marketing choices are separate from accepting these purchase terms. We do not require marketing consent to place an order.
10. Website use and content
Use the website lawfully and do not interfere with its operation or attempt unauthorised access. PartyMalta branding and original website content may not be reused commercially without permission or another lawful basis. This does not prevent normal browsing, sharing links or exercising rights granted by law.
11. Responsibility and complaints
We are responsible as required by applicable law. Nothing in these terms excludes liability that cannot lawfully be excluded or limits mandatory consumer remedies. Contact us first with any complaint so we can investigate. These terms are governed by Maltese law, without removing mandatory protections or court rights available to consumers under applicable law.
12. Changes
The terms displayed when you place an order apply to that order. Later changes apply to future orders unless a change is required by law or you agree otherwise.
Model Withdrawal Notice
To PartyMalta, 90 Triq Vajrita, Marsaskala, MSK 3326, Malta email info@partymalta.com:
I/we give notice that I/we withdraw from the contract for the following goods/services:
Order number and goods/services:
Ordered on / received on:
Customer name:
Customer address:
Date:
Signature (only if sent on paper):